Steps to Mediating Conflict Resolution Between Employees with AI Role Play

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Course overview
In this course, managers will learn the essential skills and strategies needed to effectively mediate conflicts between employees. The course focuses on how to initiate one-on-one conversations with employees, helping them reflect on the broader goals they aim to achieve and guiding them to recognize their own role in workplace tensions. Through interactive AI Role Play and step-by-step mediation techniques, participants will learn how to create a collaborative environment that promotes open communication, reduces conflict, and strengthens team dynamics. 

This course features interactive components for participants to practice mediating a team conflict with an AI avatar.

Managers can select different employee personas to simulate various scenarios, allowing them to tailor their approach based on the employee's unique characteristics. This innovative practice method ensures that managers are well-prepared to handle real-life scenarios with confidence.
Verbal EDGE

Put Your New Skills to the Test

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Verbal EDGE is powered by AI to provide personalized, real-time feedback so you can practice and refine your communication skills.