Lean Process & Six Sigma

Course overview
By the end of this training, you will be able to:
  • Develop a 360 degree view of Six Sigma and how it can be implemented in any organization.
  • Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.
  • Describe the key dimensions of quality - product features and freedom from deficiencies.
  • Develop attributes and value according to the Kano Model.
  • Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.
  • Describe what is required to regulate a process.
  • Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs.
  • Use basic techniques such as DMAIC and how to identify Six Sigma Projects.
  • Use specific criteria to evaluate a project.
  • Discover root causes of a problem.
  • Design and install new controls to hold the gains and to prevent the problem from returning.
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